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Pick me! Show clients why you’re their best bet

In today’s world, people have choices. Donors, volunteers, clients and employees all have choices. It is not enough just to provide a valuable service. It is just as important to provide it in a way that leaves everyone involved feeling good.

This training will give you and your team creative strategies for delivering outstanding customer service to all of your customers.

 

The takeaway for you

You’ll learn…

  • The five most important customer service strategies for today’s organizations, including real-life examples and case studies of how these have worked in other organizations
  • Immediately actionable techniques for implementing these strategies in your organization
  • A process (that you can easily share with your staff or team members) for meeting your customers’ needs, even when you can’t give them exactly what they want

Finally, you’ll learn how to begin the process of culture transformation in your organization (no matter how large or small your staff is) by creating a customer service brand that reflects both your internal and external service strategies.

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