Client Correspondence Research Findings (Phase One)

Report for the Colorado Department of Health Care Policy and Financing (HCPF), Colorado Department of Humans Services (CDHS), Connect for Health Colorado (C4) and the Governor’s Office of Information Technology (OIT)

In March 2016, the Colorado Department of Health Care Policy and Financing (HCPF), Colorado Department of Human Services (CDHS), Connect for Health Colorado (C4) and the Governor’s Office of Information Technology (OIT) contracted with Joining Vision and Action (JVA) to conduct an evaluation of the current client correspondence letters that are sent throughout Colorado, reporting on the essential status of food assistance and medical assistance. These letters, the Notice of Action (NOA), the Income and Eligibility Verification System (IEVS), the Redetermination/Recertification Notice (RRR) and the Verification Checklist (VCL) were provided to JVA as template letters that are often used in client correspondence. The team of HCPF, CDHS, C4 and OIT recognized the need for updated letters that reflect desired changes by those who see them (the end-user/reader) and those who are set to help them across the state (stakeholders).

Read Full Report

2017-12-29T14:24:11+00:00 May 18th, 2016|2016, Reports and Publications|0 Comments

Leave A Comment

This site uses Akismet to reduce spam. Learn how your comment data is processed.

/* Omit closing PHP tag to avoid "Headers already sent" issues. */